Return & Refund Policy

Returns and exchanges
You have 14 days time to decide where you like our products and return the item in their original form and packaging to be eligible for a full refund. You will be responsible for the returned shipping cost.

Damages and issues
You must inspect your order upon reception and contact us within the next 48 hours if the item is defective, damaged or if you receive the wrong item. You must provide a description of the damage and photographic evidence.

Ritual Spirit is not responsible for parcels that are left outside in the heat, cold or rain for a long period of time.

Refunds
If your refund has been approved, the products and packaging must be returned in an unused condition. You will also be responsible for the shipping cost

Upon reception of your order, you will be automatically be refunded on your original payment method.

Lost and stolen parcels
Once your order has been shipped, we cannot accept responsibility for any lost or stolen parcel. You can contact us and we will give you all the necessary information to submit a claim to your shipping provider.

Parcels returned to sender
The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery. No refund possible.